Phoenix Hosted Email Tutorials

Home » Learning » Email Tutorials » Setup Phoenix Web Email On Your Local Device

Setup Phoenix Web Email On Your Local Device

There are two main steps to setting up domain specific email.

  1. Create the email address (covered in the previous tutorial).
  2. Setup an email client on your phone, tablet, laptop, PC or carrier pigeon to be able to send and receive emails.
    • Repeat for each device as necessary.

Step 2 is covered here. The tutorials below account for the most commonly used email clients. Please feel free to contact us for assistance if your device and/or email client is not included or an issue occurs following the tutorial.


Setup Email on Outlook 365

Turn your computer on (yes, really) and open up Outlook. Open File in the top ribbon. Then click Account Settings.

The Account Settings window appears. Select the E-mail tab and click New. Don’t worry if you already have some existing account, it won’t be overwritten. You can manage many email accounts with Outlook.

outlook-2016-account-settings

On the next window enter the email address you want to setup and tick Let me set up my account manually. Then click Connect.

You’ll be prompted to select which type of email address you’re setting up. Select IMAP.

Next you’ll be prompted to enter the email address password. Enter it then click Connect.

Remember how we selected Let me set up my account manually a few steps ago? Outlook thinks it knows better and attempts to connect to the email server automatically before we’ve entered all the details anyway. If you’re lucky, Outlook will actually work things out itself and successfully connect. But this depends on which exact version of Outlook is running and what you’ve been doing with it in the past. If it succeeds, then skip the next step. If it fails you’ll be presented with this window saying Something went wrong. Click Change Account Settings.

If Outlook’s automatic configuration failed and you clicked Change Account Settings you’ll now see the IMAP Account Settings screen. Enter the main connection details, substituting the dummy account info in the images here with your own credentials.

  • In Incoming mail
    • Select SSL/TLS in Encryption method.
    • Tick Require logon using Secure Password Authentication (SPA).
  • Enter mail.yourdomain.com.au in Server.
  • In Outgoing mail server
    • Enter mail.yourdomain.com.au in Server, same as Incoming mail server.
    • Enter 465 in Port.
    • Select SSL/TLS in Encryption method.
    • Tick Require logon using Secure Password Authentication (SPA).

Then click Next.

If you got the details right or Outlook guessed right you’ll see this success window. Click Done. If connection failed you’ll want to recheck all the entered details, especially the password, and make sure you’re connected to the internet.

Email will work but there’s one last thing to do. Go back to the Account Settings window and click Change with the account selected.

You’ll be taken to a different settings page. Here you can enter your name and organisation that people see when they receive your emails. The other options should probably be left as they are. Once you’ve typed in what you want, click Next.

You’re done!


Setup Email on Outlook 2016

Turn your computer on (yes, really) and open up Outlook. Open File in the top ribbon. Then click Account Settings.

The Account Settings window appears. Select the E-mail tab and click New. Don’t worry if you already have some existing account, it won’t be overwritten. You can manage many email accounts with Outlook.

outlook-2016-account-settings

 

You’ll be prompted to enter some details. Skip all that by selecting Manual Setup and click Next.

outlook-2016-manual-setup
For the service we want IMAP. So select POP or IMAP and click Next.

outlook-2016-pop-imap

The account settings window is where things get trickier. You’ll need to enter the main connection details, substituting the dummy account info in the images here with your own credentials.

  • In Your Name enter whatever you want this email address to identify itself as to recipients. Usually this will be your actual name, but might be something else such as Enquiries or Support.
  • In Email Address enter your full email address.
  • Select IMAP under Account Type.
  • In Incoming mail server enter mail.yourdomain.com.au substituting in your actual domain.
  • In Outgoing mail server enter the same as Incoming mail server.
  • In User Name enter your full email address.
  • Enter the email account’s password into Password.

When you’re finished, click More Settings. Don’t click Next yet as we have a few more parameters to enter.

In the Internet E-mail Settings dialog set the following additional options.

  • Everything under the General tab can be left unchanged.
  • In the Outgoing Server tab:
    • Tick My outgoing server requires authentication.
    • Select Use same settings as my incoming server.
  • In the Advanced tab set the following:
    • Set the Incoming server (IMAP) to use port 993.
    • Set Use the following type of encrypted connection to use SSL.
    • Set the Outgoing server (SMTP) to use port 465.
    • Set Use the following type of encrypted connection to use SSL.

outlook-2016-more-settings

Once you’re done with the additional options, click OK and then Next. Outlook will attempt to login to the email server and send a test message. With any luck, they should both be successful and you can click Close.

outlook-2016-test-confirmation

Finally, click Finish and bask in the glory of your completed email configuration.

outlook-2016-complete


Setup Email on Thunderbird

Open up Thunderbird. If it’s the first time you’ve opened Thunderbird you’ll be prompted to create an email account. If not click on an existing email account and you’ll get the screen below. Click Email under Create a new account.

thunderbird-existing-email-screen

You may be prompted to create an email address with third party providers. Click Skip this and use my existing email.

thunderbird-new-email-address

Now you enter some basic email account information.

  • In Your name enter whatever you want this email address to identify itself as to recipients. Usually this will be your actual name, but might be something else such as Enquiries or Support.
  • In Email Address enter your full email address.
  • Enter the email account’s password into Password. Most likely you won’t want to enter your password over and over so click Remember password.
  • Click Continue.

thunderbird-credentials

Mozilla will attempt to automatically configure the email account but will fail. Fill in the rest of the server configuration as per below.

  • For the Incoming section select IMAP. IMAP is generally better than POP as it will synchronise with the email server and your other devices. POP on the other hand is basically a dumb download.
  • Under Server hostname enter mail.yourdomain.com.au for both Incoming and Outgoing servers.
  • Under Port enter 993 for the Incoming server and 465 for the Outgoing server.
  • Under SSL, select SSL/TLS for both Incoming and Outgoing servers.
  • Under Authentication select Normal password for both Incoming and Outgoing servers.
  • In User Name enter your full email address for both Incoming and Outgoing servers..
  • Click Done.

 

That should be all you need to do. Check your email inbox and try sending an email from the new address.


Setup Email on iPhone

Pick up your iPhone. Select the Settings icon shown below.iphone-settings-iconNavigate to Mail, Contacts, Calendars.

iphone-settings-screen

In the Mail, Contacts, Calendars screen, select Add Account.

iphone-add-accountSelect Other as provider.

iphone-select-provider

Select Add Mail Account. If you’re wondering why you have to press Add Mail Account when you’ve already pressed Add Account, we’re wondering the same thing. Just do it.

iphone-add-mail-account

Now you enter some basic email account information. Enter account details below.

  • In Name enter whatever you want this email address to identify itself as to recipients. Usually this will be your actual name, but might be something like Enquiries or Support.
  • In Email enter your full email address.
  • Enter the email account’s password into Password.
  • Enter anything in Description.
  • Click Next.

iphone-account-detailsEnter more detailed account details below. Some of the fields should be prefilled by the entries you made in the previous screen. Fill in the rest of the server configuration as per below.

  • Select IMAP, don’t select POP. IMAP is generally better than POP as it will synchronise with the email server and any other devices that read the email. POP on the other hand is basically a dumb download.
  • For Hostname enter mail.yourdomain.com.au for both Incoming and Outgoing server.
  • For Username enter your full email address for both Incoming and Outgoing mail server.
  • Click Next when done.

Your phone will attempt to verify the server. If everything has been entered correctly you will move onto the next screen. If not, a popup will appear which says Cannot Verify Server Identity. Press Continue and make sure settings are entered correctly. If you still can’t verify don’t hesitate to contact us.

Ensure Mail is switched on. Notes and any other services are totally up to you. Click Save.

iphone-account-save

Enter the mail app by clicking the Mail icon shown below.

iphone-mail-app-icon

You should be able to see the inbox for your email account.

iphone-mail-inboxTest sending and receiving emails. If anything seems amiss be sure to check details on the Advanced screen. Details should be automatically set to be like the below. If not, make any adjustments necessary.

iphone-advanced-detailsThat’s it. Enjoy email on your iPhone!


Setup Email on Android Gmail App

Pick up your phone and open the gmail app. It will have an icon like this:

android-gmail-app-icon

On the top of the screen press the menu button.

Scroll down and select Settings.

Select Add account.

You’ll be prompted to choose an email provider. Select Other.

Enter your full email address and press Next.

In answer to What type of account is this?, select Personal (IMAP) account and press Next.

Enter the password to your email address and press Next.

Enter incoming server settings.

  • For Username enter your full email address.
  • The Password field should be pre-filled. If not enter the password for your email address.
  • For Server enter mail.yourdomain.com.au substituting in your actual domain.
  • Click Next when done. Your phone will attempt to verify the settings. If it can’t connect you’ll be prompted to make corrections.

Enter outgoing server settings. These are similar to the previous screen, but not exactly the same.

  • Ensure Require signin is activated.
  • For Username enter your full email address.
  • The Password field should be pre-filled. If not enter the password for your email address.
  • For SMTP Server enter mail.yourdomain.com.au substituting in your actual domain.
  • Click Next when done. Your phone will attempt to verify the settings. If it can’t connect you’ll be prompted to make corrections.

You’ll be prompted to select account options. Change options as you see fit and press Next.

  • Enter anything under Account name.
  • In Your Name enter whatever you want this email address to identify itself as to recipients. Usually this will be your actual name, but might be something else such as Enquiries or Support.
  • press Next.

Check your inbox. You should see emails from your new address in your Android device!


Setup Email on Android Samsung Email

Samsung Email refers to the default email app on Samsung phones. If you don’t have a Samsung phone this tutorial is useless to you. Its icon looks a little something like this:

Make sure your phone is powered on (yes, really) and open the Samsung email app. Open up the main menu using the top left icon.

Press Manage Accounts at the bottom of the menu.

Press the +plus symbol to create a new account.

Enter your email address and password and press NEXT. Don’t worry about pressing MANUAL SETUP.

When prompted with What type of account? select IMAP ACCOUNT.

You’ll be prompted to enter Incoming server settings.

  • Under Username enter your whole email address.
  • The password field should be automatically filled out. If it’s empty enter your email password.
  • Under IMAP server enter mail.yourdomain.com.au substituting in your actual domain name.
  • For Security type select SSL (Accept all certificates).
  • Under Port enter 993.
  • You can leave IMAP path prefix blank.

Press NEXT.

You’ll be prompted to enter Outgoing server settings. Similar but not exactly the same as the previous section.

  • Under SMTP server enter mail.yourdomain.com.au substituting in your actual domain name.
  • For Security type select SSL (Accept all certificates).
  • Under Port enter 465.
  • Tick Require sign-in.
  • Under Username enter your email address.
  • The password field should be automatically filled out. If it’s empty enter your email password.
  • You can leave IMAP path prefix blank.

Press NEXT.

Set Account options as desired. You don’t actually need to change anything here if you don’t want. Press NEXT when done.

You’re nearly done. Enter a name for your account and more importantly a name for yourself. This will be the name that recipients of your emails see. Most likely it’ll be your actual name but you might prefer an alias like Enquiries. Press DONE when done.

You can now send and receive emails through your Samsung email app.

What Next?

You may now want to setup email forwarders. If so, check out our email forwarding tutorial.

Search Site
Phoenix News Desk

Please note that we are currently unable to take on new client projects due to filled capacity.

Back to top